General FAQ
Can I buy flooring directly from Dyno Exchange?
We do not sell directly to the public. Our website is mainly for informational and view purposes. Please use the store locator to find a store near you. You can also message, or call us to ask one of our in house customer service reps for any inquiries regarding where to purchase.
(If you are a retailer with a showroom and a seller’s permit, please email us to be added to our database)
Where are you based?
Our headquarter is in CA.
How can I order a sample?
Please use our store locator to find a retailer that can order a sample for you. A small fee may occur based on the store.
Do you offer a physical catalog?
We used to, but since we bring out new products throughout the year, we have stopped printing out catalogs. Everything is easily found on the web and the latest products are regularly updated on the website.
How do I know if I ordered the correct color? Or what if I am doing a repair or continuation job and I am not sure if the floor is the same?
The SKU which is made up of letters and numbers, are on the box. Please cut out SKU information on the flap of the carton to save for future reference.
I need moldings. Where can I get those?
We offer the exact shade of quarter rounds, end caps, t moldings, reducers, and stairnoses of every floor we offer. As for moldings, you can see that we do sell it directly on our website.